Everything your customers can do when interacting with your WhatsApp booking bot. These features help create a seamless, professional booking experience.
Core features that guide customers through the appointment booking process
Customers can start a conversation by saying "Hi", "Book", "Appointment", or any configured greeting keyword. The bot welcomes them and presents available services.
Customers browse services organized by category in an interactive list. Each service shows its name, description, price, and duration. Categories help organize multiple services.
After choosing a service, customers see quick-access buttons for "Today" and "Tomorrow", plus a "More Dates" option that reveals the next 7 days. Date labels are fully customizable.
Available time slots are calculated in real-time based on your calendar availability, business hours, and service duration. No double-booking possible.
Before finalizing, customers see a complete summary of their booking (service, date, time) and can Confirm, Cancel, or Change Time with a single tap.
Features that let customers modify their selections during the booking process
Customers can go back and select a different service at any point before confirming. This option appears in the help menu when a service is selected.
After selecting a date, customers can easily switch to a different day. Available in the help menu when a date has been chosen.
Even on the confirmation screen, customers can tap "Change Time" to pick a different slot. Great for last-minute adjustments.
Features that help customers get assistance and information
Typing "help" at any point shows relevant guidance based on the current booking stage. Includes options to continue, start over, or make changes.
Customers can browse frequently asked questions before or during booking. After reading an answer, they can continue to book or view more FAQs.
Customers can view their upcoming confirmed and pending appointments by typing "status" or "my bookings". Shows service, date, time, and status.
Features that enhance the overall customer interaction
Most interactions use WhatsApp reply buttons for single-tap selection. No typing required—customers just tap their choice.
When there are many options (services, FAQs, time slots), organized lists with descriptions make browsing easy and intuitive.
Time slots reflect actual calendar availability. If a slot gets booked by someone else, it won't appear as an option.
If something goes wrong (e.g., slot no longer available), the bot explains the issue and offers alternatives instead of failing silently.
All bot messages can be customized to match your brand voice. From greetings to confirmations, make it feel like your business.
Configure these features for each tenant from their settings page. Customize messages, enable/disable features, and tailor the experience to your brand.